Note: These instructions are only for multi-day trip reservations. Please refer to One Day Kayak Adventures for reservation information for both guided and unguided day trips in Bartlett Cove.
Our office is closed during the winter and we begin taking reservations January 1st of each year for the summer season. Advanced reservations are recommended; frequently during the summer months, the camper transport vessel as well as the kayak rentals are full. Camper drop off and pick up reservations serve as your trip deposit, along with any air taxi or lodge room reservations that we make. We can generally change the dates without penalty if we have sufficient notice. If you plan on kayaking without camper vessel transportation, you may reserve your kayak by with a deposit of one-half the total kayak rental cost.
To Make a Glacier Bay Kayak Trip Reservation Our clients have told us these are the easiest steps-- and the right sequence!-- for arranging all the details for their Glacier Bay kayak trip.
2. Make your airline reservations to Juneau. Decide on your airplane or ferry itinerary to and from Gustavus. See Getting Here. We can make your air taxi reservations as part of your overall reservation with us. Please email us for current scheduled departure times and fares for flights between Haines, Skagway or Juneau and Gustavus.
3. Go to the Kayak Trip Reservation Form. Fill it out completely with the names of everyone in your party, your drop off/pick up dates, and any flight or Glacier Bay Lodge room reservations you desire.
4. To confirm your kayak reservation, we ask for payment for the camper transport, air taxi, and lodge room reservations. This will serve as your trip deposit with the remaining due on the kayak rental when we meet you. If you wish to pay by personal check, print off the reservation form and send it to us with payment for your reservations. We can also take credit card information by phone. If you're making this reservation in our off-season between January 1-March 15, we will secure your reservations and contact you when our office re-opens March 15th for credit card payment information. Following receipt of your deposit payment, you will receive by e-mail a friendly confirmation letter with a receipt, outline of your itinerary, and other helpful information. Please specify if you wish your confirmation sent by U.S. Postal Service.
5. If we are making air taxi flight reservations for you, we will email your flight voucher(s) to their office so that your check-in will be anticipated and prepaid. We will hold your camper/kayak transportation voucher here for your arrival.
6. If you plan on kayaking without a camper boat drop-off/pick-up, or any air taxi reservations, follow the same steps as above, except instead of giving us transportation pre-payment, we ask for a deposit of one-half the total kayak rental cost. You may pay the final amount due when we meet in Bartlett Cove.
Glacier Bay Sea Kayaks provides well-maintained and clean equipment for rent. During your rental session, our staff will inspect the condition of the kayak with you to ensure it has no damage. Upon your return, our staff will again inspect the condition of the kayak with you for any chips, scrapes, holes or other damage. We expect the renter to return equipment in clean condition and good repair. Replacement costs will be charged to the renter's credit card on file if an item has to be replaced because of loss or irreparable damage to the rented equipment. Repairs to the fiberglass kayaks will be charged at a rate of $30 per hour.
Reservations canceled 30 or more days in advance are subject to a 10% cancellation penalty. Reservations canceled less than 30 days in advance are subject to a 100% penalty.
No refunds will be made for early returns. Please understand we are making a commitment that we will reserve a kayak for you for the entire length of your trip. During our short, busy summer season, we often need to redirect customers to available dates or turn away business in order to fulfill this commitment. If you do return a day or two early, you might consider keeping your kayak for a Bartlett Cove day paddle or Beardslees overnight.